Trillian is helping modernizing the way healthcare professionals communicate with HIPAA-compliant texting that works on desktops and mobile devices.
When it comes to patient care, timely communication is critical.
With its HIPAA-compliant and HITRUST certified secure messaging platform, Trillian allows your staff to chat instantly from both desktops and mobile devices. Securely send instant messages, files, voice clips, and images in a locked down and organization-controlled environment.
Presence and Unread Indicators
Track multiple conversations with tabbed chatting. Contact status and unread message counts are available at a glance.
Enhanced Messaging
Insert emoji, images, voice clips, files, and configurable text snippets.
Urgent Messages
Urgent messages break through muted windows and activate alerts across all devices.
Read Receipts
Know when messages are delivered and read by the other side.
Create many-to-many group chats
to bring groups of people together centered around a particular topic or purpose. With enhanced features like muting, @mentions, moderation and blast messaging, group chats are a powerful way to bring teams together in a realtime environment.
Public or Private
Public group chats are visible in the company directory and can be joined by anyone. Private group chats are ad-hoc and can be created by employees as they have need for them.
Muting allows you to join a group chat to passively monitor it without being alerted by every new message. Especially useful for managers who need to check in periodically.
Expose topics for group chats to advertise purpose or broadcast important information to users.
Get the attention of a particular user by leveraging @mentions, which break through muted windows and surface special alerts to the recipient.
Cerulean has been willing to collaborate in order to develop a platform that can adhere to the strict regulatory requirements of healthcare ... and provides capabilities that are comparable to more expensive products categorized as secure texting.
Media policies allow you to control the types of files your users can share and the means by which they can share them. For example, you can restrict media to images coming from the camera only, not the photo library, to help promote good user behavior and reduce the chance of a PHI leak.
Authentication policies allow you to lock down the types of clients allowed in your environment. For example, you can require that all devices are secured with a fingerprint-enabled screen lock, have a full-disk encryption mechanism enabled, and are configured with an additional Trillian-specific PIN code locking mechanism.
Trillian is the primary method of communication between our company's three call centers across three different states. Between supervisors, clinicians, and everyone else, Trillian has become a vitally important tool that helps us facilitate positive caller outcomes.
Secure Messaging
Your company's own private instant messaging network, optionally hosted on your own server.
Secure Group Chats
Bring teams together with group chats that can be configured by admins or end users as you prefer.
File and Image Transfers
Drag and drop files and images for instant sharing to contacts or even to group chats.
Screen Capture
Click and drag a rectangle around the desired portion of your screen to share it with your contacts as an image.
Voice Clips
On mobile versions of Trillian, send short voice clips during those times that the keyboard isn't accessible.
Desktop and Mobile Clients
Trillian has true old-school-native desktop clients on Windows, Mac, Linux, iOS, Android, and the web.
Chat History Viewer and Search
Desktop clients offer a dedicated chat history viewer with search, a built in calendar control, and summary views.
Read Receipts
See when contacts have received and read your messages. Helps prevent and start fights at the same time.
Urgent Messages
Urgent messages break through muted windows and do not disturb mode if you really need someone's attention.
Customizable Notifications
Fine-grained control over sounds and notifications ensure you're only interrupted by the things you care about.
Trillian's full support for the latest emoji graphics means you're always expressing yourself in style.
Blast Messaging
Send one-to-many blast messages when you want replies to come directly to you and not to a group chat.
Mute contacts or group chats if you need a break from selected conversations only.
Do Not Disturb
Mute everyone with Trillian's special do not disturb mode if you need a break from everything..
Ensure you're not making a fool of yourself professionally with our handy built-in spellchecker.
Text Formatting Options
Express yourself with font colors, sizes, and formatting options like bold and italic.
Send and receive standard text messages to mobile phones not a part of your Trillian network.
Trillian can be integrated with third-party services via Tricia McMillan, your company's chat bot.
Leverage our flexible RESTful API to send messages to group chats, pull chat history, and more.
Centralized Administration
Companies stay in full control of their users and policies centrally, ensuring access to Trillian is strictly regulated.
Is Trillian HIPAA compliant?
Trillian itself has received HITRUST CSF certification, and we provide many different features to help customers achieve HIPAA compliance, but remember that compliance is a shared responsibility between your organization and Cerulean. Read our HIPAA Compliance guide to learn more.
How does Trillian protect my data?
As you should expect, we encrypt all customer data in transit and at rest. But there's much more: read our Security Practices document to how we're working to ensure your data stays protected.
Where do messages, images, and files sent via Trillian get stored?
All customer data is stored in a centralized secure location, either our cloud or yours if using Trillian Server. A secure and centralized data store is essential for helping maintain compliance with HIPAA accounting and disclosure rules.
How long are messages stored on the server?
Messages are stored indefinitely until an administrator chooses to delete them. Customers can also set retention periods - including for individual group chats - to automatically delete data after a period of time.
Will Cerulean sign a business associate agreement?
Yes: if you're a covered entity (as defined by HIPAA), signing up for Trillian for Business means you're also falling under Cerulean Studios' standard business associate agreement as well.
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