Affordable and modern HIPAA-compliant instant messaging

Replace unsecured SMS with HIPAA compliant messaging

Your healthcare organization needs secure messaging, and Trillian's HIPAA-compliant messaging platform has you covered. We help teams of all sizes improve clinical and patient communication without breaking the bank.

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Improve clinical communication with HIPAA-compliant messaging. Trillian helps keep employees off the phone with desktop and mobile software that fires prompt alerts as new messages demand attention. Chat privately or in groups, surface critical information using urgent messages, and know when messages are read with read receipts.

Coming soon: talk directly to patients on the devices they're already using. Wish you could safely text more than just an appointment reminder? Trillian Secure SMS gives you a secure and convenient way to share sensitive information with patients that stays secure and archived, all without the need for an additional portal, app, or login.

Picture of a doctor talking with a patient using Trillian

We've got your back. You'll find plenty of companies bragging about their "bank-grade security", but most don't bother investing in rigorous certification programs like the HITRUST CSF. Trillian has achieved HITRUST CSF certification because securing and safeguarding customer data is an important part of our business model.

Learn more about the differences between HITRUST and HIPAA >

Award-winning desktop software means mobile devices are supported, not required. Unlike the competition, Trillian continues to support powerful desktop software that still works beautifully on Windows 7, 10, MacOS, and Linux. For those employees sitting in front of computers - the people that help staff call centers, reception, and more - Trillian's rich desktop experience is a breath of fresh air.

Screenshot of Trillian on Windows showing a group chat with multiple healthcare workers

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Trillian is the primary method of communication between our company's three call centers across three different states. Between supervisors, clinicians, and everyone else, Trillian has become a vitally important tool that helps us facilitate positive caller outcomes.

Scott Oldfield Manager of Special Projects at ProtoCall Services

Easy-to-use mobile clients replace unsecured SMS and synchronize with the desktop. Standing up from your desk? Trillian's reliable mobile clients will have your conversations automatically synchronized and ready for you to pick up where you left off. Push notifications ensure you never miss a message if your phone is in your pocket.

Screenshot of Trillian on iOS with a conversation showing an urgent message

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Trillian has provided Dartmouth-Hitchcock a solid, affordable IM solution for several years. However, they have also been willing to collaborate in order to develop a platform that can adhere to the strict regulatory requirements of healthcare. This is an example of a win/win relationship that helps drive down the cost of healthcare.

Bill Weyrick Director Information Systems at Dartmouth-Hitchcock

Stay in control with Trillian's industry-leading administrative features

Screenshot of the Trillian Server administration console

Users and Groups

Provision and deprovision user accounts as employees require access. Optionally import users automatically from Active Directory when using the on-prem Trillian Server product, and users will sign into Trillian with familiar credentials.

Push Notifications

Stay HIPAA compliant by sanitizing push notifications to not include message content. This is just one of the many thoughtful touches Trillian provides to help organizations maintain HIPAA compliance.

Retention Periods

Strictly control how long Trillian holds on to chat history and user-shared media, ensuring compliance with company policies.

Federation

Trillian's decentralized architecture means you can opt to federate with other businesses or the public Trillian cloud to keep your company connected while maintaining control over your data.

How does Trillian help improve care team communication?

Secure Messaging

Your employees walk around with mobile devices they can't use to communicate! A secure messaging solution like Trillian means employees can finally leverage secure text messaging while still keeping your business on the right side of healthcare regulations.

Group Messaging

Organize many-to-many group chats by care team, department, or whatever makes sense for you. Persistent group chats help you create a shared knowledge center ensuring care teams stay in sync through staff rotations and changing patient status.

File and Image Sharing

Leverage Trillian's iOS and Android clients to securely share pictures. Drag and drop documents into chat windows from the desktop. You can even lock Trillian down to prevent saving photos to camera rolls to help protect against accidental PHI disclosure.

Read Receipts and Delivery Confirmation

Especially useful in busy environments when responses aren't always necessary, read receipts let your users know when their messages have been read by the other party. This can eliminate the need for follow-up questions.

Urgent Messages

Urgent messages always play sounds and show notifications even if someone has muted your window or marked themselves as do not disturb. Urgent messages also notify all connected devices, even if they're idle.

PIN and Password-Based Client Locking

In addition to standard password-based authentication flows, Trillian clients can be configured to automatically lock after a period of inactivity with a special PIN code (or user password) required to unlock.

Encryption at Rest and In Transit

All connections to Trillian are encrypted using TLS 1.2+. Additionally, data is encrypted at rest at both the disk level (using technologies like BitLocker and LUKS) and the file level (using database-specific encryption methods).

Optional On-Premises Server

We're one of the few remaining companies fully committed to on-prem solutions: you can run your own Trillian Server behind the firewall on your own hardware if you so desire, ensuring total ownership of clinical communications.

Data Retention Periods

Want an ephemeral communication system? No problem: you can configure Trillian to never persist chat history or shared media on disk, sacrificing some usability for iron-clad guarantees as to where your communications live.

Frequently asked questions

Is Trillian HIPAA compliant?

Trillian itself has received HITRUST CSF certification, and we provide many different features to help customers achieve HIPAA compliance, but remember that compliance is a shared responsibility between your organization and Cerulean. Read our HIPAA Compliance guide to learn more.

How does Trillian protect my data?

As you should expect, we encrypt all customer data in transit and at rest. But there's much more: read our Security Practices document to how we're working to ensure your data stays protected.

Where do messages, images, and files sent via Trillian get stored?

All customer data is stored in a centralized secure location, either our cloud or yours if using Trillian Server. A secure and centralized data store is essential for helping maintain compliance with HIPAA accounting and disclosure rules.

How long are messages stored on the server?

Messages are stored indefinitely until an administrator chooses to delete them. Customers can also set retention periods - including for individual group chats - to automatically delete data after a period of time.

Does this mean I can run Trillian in a "no chat history" mode?

Yes. Retention policies can be configured such that no data is stored on the server or client side, inclusive of messages, shared images, and files. If configured this way, disabling a user account means user devices lose access to company data completely, with no trace cache or storage on the devices themselves.

Will Cerulean sign a Business Associate Agreement (BAA)?

Yes. If you're a covered entity (as defined by HIPAA), signing up for Trillian for Business' enterprise plan means you're also falling under Cerulean Studios' standard Business Associate Agreement as well. No protracted negotiations or exorbitant fees required.