Last Updated: February 19th, 2020
To support delivery of the Trillian Services, Cerulean Studios, LLC ("Cerulean") may engage and use data processors with access to certain Customer Data (each, a "Subprocessor"). This page provides important information about the identity, location and role of each Subprocessor. Capitalized terms used on this page but not defined have the meaning set forth in the Trillian Customer Agreement or superseding written agreement between Customer and Cerulean (the "Agreement").
Cerulean currently uses third-party Subprocessors to provide infrastructure services and to help us provide customer support, payment processing, and email notifications. Prior to engaging any third-party Subprocessor, Cerulean performs diligence to evaluate their privacy, security and confidentiality practices, and executes an agreement implementing its applicable obligations. As our business grows and evolves, the Subprocessors we engage may also change. We will endeavor to provide Customers with notice of any new Subprocessors to the extent required under the Agreement, along with posting such updates here.
|Entity Name||Subprocessing Activities||Entity Country|
|Amazon Web Services, Inc.||Cloud Service Provider||United States|
|Google LLC||Cloud Service Provider||United States|
|Groove Networks, LLC||Customer Support Services||United States|
|Habla, Inc. (Olark)||Customer Support Services||United States|
|HubSpot, Inc.||Marketing Services||United States|
|Intercom R&D Unlimited Company||Customer Engagement Services||Ireland|
|SendGrid, Inc.||Email Notification Services||United States|
|Stripe Payments Europe, Ltd.||Credit Card Services||Ireland|
|Twilio Inc.||SMS Provider||United States|