Last Updated: October 2nd, 2018, with information about Google Analytics and Olark
When you use Cerulean Studios' ("Cerulean") Trillian software, services, and websites (together, the "Trillian Services"), Cerulean and Subprocessors acting on Cerulean's behalf may automatically collect certain data using tracking technologies like cookies and web beacons. This Cookie Policy describes what tracking technologies we use and what we use them for, and we may update this Cookie Policy from time to time in order to reflect changes to the technologies we or our Subprocessors use or for other operational, legal, or regulatory reasons. Capitalized terms used in this Cookie Policy but not defined have the meaning set forth in our Privacy Policy, which also includes additional details about the collection and use of information at Cerulean.
1. What is a Cookie?
A cookie is a piece of data contained in a very small text file that is stored in your browser or elsewhere on your hard drive. Cookies were designed to be a reliable mechanism for websites to remember stateful information (such as items added to the shopping cart of an online store) or to record your browsing activity (including clicking particular buttons, logging in, or recording which pages were visited in the past).
2. How is Cerulean Using Cookies?
The methods in which Cerulean currently leverages Subprocessors requires the use of cookies, and so some of our Subprocessors will store cookies on our behalf. As of this writing, two of our Subprocessors require the use of cookies: Google Analytics, which helps us understand and track our website traffic for marketing purposes, and Olark, which powers our ability to offer live chat via the website.
3. What is a Web Beacon?
A web beacon is one of various techniques used on web pages or emails to unobtrusively allow the site operator or email sender to check how and when a user has accessed specific content.
4. How is Cerulean Using Web Beacons?
Cerulean uses web beacons to gather data about your interaction with emails we send to you. For example, we may put web beacons in marketing emails that notify us when you read the email or click on a link in the email. This helps us know which of our emails are being read and which of our emails are being ignored, which in turn helps us make sure we're sending emails that are relevant and important to our users.
5. Does Cerulean Respond to Do Not Track Signals?
The Trillian Services do not collect personal information about your online activities over time and across third-party websites or online services. Therefore, "do not track" signals transmitted from web browsers do not apply to the Trillian Services, and we do not alter any of our data collection and use practices upon receipt of such a signal.