Having traditionally relied on the erstwhile Google Talk to keep clinicians in touch with each other, ProtoCall was justifiably concerned when they heard that Google was shutting down the service. ProtoCall needed to find a modern secure messaging solution that still provided its users with the traditional presence indicators and status messages so widely used by its staff.

Hanging on for dear life to Google Talk wasn't going to cut it - ProtoCall needed a reliable solution to provide the primary means of contact between its three call centers in three different states. As a company providing phone-based mental health services, the ability of ProtoCall's clinicians to quickly reach their colleagues without putting callers on hold is critical to caller outcome, so only a robust and reliable solution would do.

ProtoCall chose to deploy the cloud version of Trillian's business solution to its entire staff. With a heavy emphasis on group chats and Trillian's flexible presence features, Trillian keeps communication and information delivery flowing throughout the entire company.