Signing into Trillian

	January 2024: If you are having recent issues signing into Trillian, please update to the latest version of Trillian for your device. The latest version of Trillian can be found on our website or within the App Store for a mobile device.

There are two different types of Trillian accounts you can use to sign in:

Personal Trillian accounts are available free of charge - including for individuals using Trillian at work in a standalone capacity - but contain advertisements and do not have access to Trillian Pro or Trillian for Business features. Any personal Trillian account can be upgraded to a Trillian Pro account by purchasing a year or more of Trillian Pro services. Trillian and Trillian Pro customers run the same version of the software - Pro status is assigned at the account level and detected during sign in.
Trillian for Business accounts are controlled and administered by your company. Your company may be hosting its Trillian for Business deployment in our secure cloud or may be running its own Trillian Server internally. Trillian for Business customers run the same version of the software as everyone else - the only difference is in how they sign in.

Determining your Trillian account type

If your Trillian username doesn't have a domain in it - e.g. tricia42 but not tricia42@ceruleanstudios.com - you are a personal user.
If you don't yet have a Trillian account and someone has asked you to sign up to reach them, you are also most likely a personal user, even if you plan to use Trillian at work.
If you received an invitation to your company's Trillian account through email, you are a business user.
If your administrator installed Trillian on your computer and gave you instructions for how to sign in, you are probably a business user.

	These are the instructions for users running

If you don't have an account, click sign up for free to create one.
Otherwise, provide your existing username and password.
By default, Trillian will sign you in as online and visible to your contacts. If you want to sign in as invisible instead, click Online to change your status to Invisible.
Click Sign in to proceed.

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Provide your existing username and password. Do not sign up for a new account - you already have one!
By default, Trillian will sign you in as online and visible to your contacts. If you want to sign in as invisible instead, click Online to change your status to Invisible.
Click Sign in to proceed.

	If your company runs its own Trillian Server, we don't have access to your account information and can't help recover lost or forgotten passwords! Talk to your company's Trillian administrator if you need a hand.

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